Caseworker
Caseworker Forces Employment Charity is seeking an experienced and highly motivated Caseworker to join our team working on the CFO (Co-financing Organisation) programme in partnership with the probation service. In this role, you will provide specialist support to veterans within the criminal justice system, focused on early intervention, support and diversion to prevent re-offending. You will work closely with probation staff, partner organisations and lead providers to identify, engage and deliver emotional and practical support to veteran clients. This is a Full-time 35 hours per week, home based role with regular attendance at Lewisham and Croydon Activity Hubs and frequent travel throughout the UK. This role has a salary £29,000 pa. This will be a fixed term contract till 31 July 2024. Role Overview: For the CFO programme, Forces Employment Charity is working in partnership with probation service staff and other partner organisations to provide specialist support for veterans in the justice system. This support is focused on early intervention, support and diversion at point of contact with justice system in order to prevent re-offending. The successful applicant will be providing activities and support to clients within a formal contractual framework working to challenging targets. The role holder will need a strong beneficiary focus and the ability to rapidly form relationships with partners and local agencies.Key Responsibilities: Work with partners to identify and engage veterans with the CFO Programme.Undertake needs assessments with each veteran and jointly develop their support plan.Work as part of a team, together with Probation Service Staff and Lead Provider staff, was well as partner organisations providing specialist support.Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual as required.Work with the veteran to secure employment.Optimise the delivery of activities which are separately billed as part of CFO Programme.Ensure that all activity is recorded on the MOJ CATs system, or other system as required by the contract.Deliver any further activities reasonably required by the Op Nova National Manager or CFO Contract Manager, the Nova National Manager and the Forces Employment Charity.Essential Competencies:Understanding, empathy and knowledge of ex-forces personnel and the challenges they may face.Highly motivated and independent, capable of working remotely from their line manager.Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with change their lives.Experience of working with others as part of a multi-disciplinary team. Excellent communication, organisation and IT/CRM skills.Excellent team players who will contribute to a diverse and dedicated team.Driving licence and use of own car. Security Clearance The successful candidate will be required to undergo a Disclosure and Barring Service (Enhanced) check and Non-Police Personnel Vetting (NPPV) Level 2 security clearance. If you are passionate about supporting veterans, resilient, and an exceptional team player, please apply with your CV and cover letter by midnight at 12:00 AM by 10th May 2024. Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
People Team Advisor
People Team AdvisorJob Role:We need an exceptional People Team Advisor. We need an exceptional People Advisor. This is a key post in supporting the management and staff of the FEC. The Forces Employment Charity to be effective in their roles and provide the very best quality of provision to our external delivery. The successful candidate will have responsibility and accountability for the full employee support life cycle and will be involved in all areas of the Human Resources function under the direction of Head of People. The post holder will be expected to work as part of the HR team in the provision of a comprehensive HR service. The post holder will be required to work closely with all employees at all levelsThis is a full-time, 35 hours per week, hybrid contract reporting to Head of People. The successful candidate will be required to travel to the London office 2 days per week – immediate start date but will wait for the right candidate.Key Responsibilities: Ensuring the provision of a high-quality People (HR) service to all stakeholders in all employee life cycle in generalist capacity including resource, employee relations, learning & development, and reward, in accordance with the consistent application of charity policies and procedures and compliance with employment law and best practice.Produce employment contracts and variation to contracts in line with authorised management requests.Manage and Support onboarding processes with People Administrator.Work closely with the People and Payroll Department to ensure workforce information is kept up to date, employment changes are notified, and any problems identified and addressed.Issue timely and accurate payroll instructions, to meet payroll deadlines by working with People Team in specific Administrator.Manage staff sickness and absence in accordance with the sickness absence management policy, notifying team managers of absence thresholds and advising on Company Sick Pay limitations.Manage and support the implementation and monitoring of HR processes including pre-employment checks (right to work), Enhanced DBS vetting and MOD security clearance, employment contracts and variations, starters and leavers, induction, mandatory/other training, probationary period review, performance and development review, maternity/paternity/shared parental leave, flexible working requests and the evaluation of training.Provide and Support Administrator in the management information reports relating to HR, for example absence data, annual leave allowances, training compliance etc.Work with team managers to ensure all information (e.g., jobs descriptions, working hours and patterns, etc.) is consistent and up to date.Support Head of People in the development of HR policies, Rewards/Benefits, and other HR related projects, as requested.Input, maintenance, and provision of all HR data held within the HR Management System (PeopleHR) ensuring a high degree of accuracy.Maintain the People Team cloud-based e-filing system to ensure documents and information are retained and easy to locate.Initiate and co-ordinate progress of all mandatory staff training (in accordance with the training matrix) reporting compliance issues to managers.Be prepared to support all HR Administrator activities during periods of absence.Working alongside People Administrator and supporting the Head of People and site leadership team driving the delivery of the people agenda across the organization.Supporting the management team with ER issues and providing generalist support and advice on a variety of casesPlaying an active role in forward thinking and fast action responses to the control of absence and retention ensuring contractual KPIs are achieved and maintained.Ensuring relevant management training is identified, sourced, and delivered, promoting a culture of learning and development across the organisation.Partnering with the other business areas and providing support in HR related activities. Participate in the charity’s appraisal scheme and support staff compliance (probation and annual appraisals).Be familiar with all charity policies and be prepared to advise/direct staff on compliance as appropriate.Ensure Data Protection and GDPR compliance.Maintain awareness of the requirements of the Health and Safety Policy and Display Screen Equipment assessments.Work to the charity’s quality standards and systems within the context of the ISO 9001 Business Management System.Undertake such other duties and responsibilities as are appropriate to this level of post or as directed by Head of Business Support.PERSON SPECIFICATION Essential Competencies:Previous experience of working in a fast-paced HR team, providing first level advice on HR policies and procedures, employment law and employee relations issues.Be up to date with current employment law.Excellent organisation and communication skills, with a good foundation in HR theory.The ability to multitask and deal with a range of incoming enquiries – organisation is key to the success of this role.Ability to develop innovative ideas and solutions.Excellent IT skills specifically HR Management Systems and MS Office applications; particularly Word, Excel and Outlook.Able to form and maintain effective working relationships with senior management, colleagues, service users and key stakeholders.Strong communication skills with an ability to positively challenge, influence and coach managers whilst providing a supporting service outcome.Self-motivated with a ‘can do’ attitude and determination to ‘get under the skin of problems’ and identify pragmatic solutions.Ability to work in a fast paced and varied environment, with experience in adapting to change based on business requirements.Able to apply high levels of common sense and logic to often delicate and complicated situations and therefore possess excellent listening and communication skills.Sound knowledge of employment lawExcellent communication skills are essential.The ability to construct detailed reports, case letters and present MI data.Ability to approach issues with a proactive, forward-thinking approach, applying innovation that can be reflected to our customer and stakeholders.Able to streamline and improve operational processes.Highly enthusiastic with excellent communication skills.Flexibility in approach.CIPD Level 5 or higher or working towards it. Desirable Competences:Associate Member of CIPD.Payroll experience.Charitable ExperienceForces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.To apply, please submit and Cover Letter and CV by Midnight Friday 17th May 2024.
CST Client Advisor
CST Client Advisor Role: As a CST Client Advisor, you will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services. Working closely with the CST team, you will offer advice and guidance to both clients and employers, utilising ADAPT and the CTP jobs board (RightJob). This role requires a dedicated individual with exceptional communication skills and a passion for supporting others. Reporting to the CST Team Leader and Support Centre Manager, you will contribute to the efficient operation of our office through your dedication and customer service skills. This role offers flexible working hours, including options for full-time or part-time (minimum of 3 days or 21 hours) employment, and is open to job share arrangements with a salary of £22,000 pro rata. Please indicate your preferred working schedule/ hours. Key Responsibilities: Monitor the progress of clients through telephone and email tracking, adhering to CTP CCMP and relevant working instructions.Refer clients to appropriate resources such as Employment Advisors, Specialist Employment Consultants, or Career Consultants, in alignment with CTP CCMPs.Provide responsive helpdesk support to employers and service leavers requiring assistance with CTP online services.Accurately record all interactions with clients and employers on the CTP ADAPT BMS.Track client outcomes post-discharge and record successful "Settled" outcomes as per CST CCMP.Encourage employers to utilize the Right Job registration and vacancy posting process.Assist in promoting CTP services to service leavers and employers.Provide cover for other team members during absences or holidays.Undertake additional tasks and requests as directed by the CST Team Leader / Support Centre Manager. Person Specification: Essential Competencies: NVQ Advice and Guidance (Level 3) or equivalent.Experience in guiding, advising, and supporting individuals.Self-motivated team player dedicated to achieving successful outcomes.Excellent verbal and written communication skills with a personable manner and strong telephone technique.Proficient in IT and keyboard skills.Experience in business administration, including database and customer relation management systems.Strong organizational skills with a proactive approach to achieving goals. Desirable Competences: Empathy with the challenges faced by Armed Forces personnel in civilian employment.Understanding or interest in the employment market and recruitment.Experience in marketing, promotion, or customer liaison.NVQ Advice and Guidance (Level 4) or higher. Security Clearance: Successful candidates must undergo Ministry of Defence security clearance, requiring residency in the UK for over 5 years. Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates. If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply.
