Quality statement

The Forces Employment Charity is committed to developing, delivering, and improving services that meet our clients’ needs per our Charity objectives.

To achieve this, we operate a Quality Management System (QMS) designed to meet the requirements of ISO 9001:2015 quality management standards. The Quality Policy of the Forces Employment Charity is designed to deliver and uphold commitment as outlined below:

The Management is committed to:

  1. Developing and improving the Quality Management System.
  2. Continually improve the effectiveness of the Quality Management System.
  3. The enhancement of client satisfaction.

The Management has a continuing commitment to:

  1. To meet the employment needs and give satisfaction to all our clients, other stakeholders, and interested parties, whenever possible, meeting and exceeding their expectations.
  2. All processes and policies used by the Forces Employment Charity to effectively deliver employment services are determined, resourced appropriately, documented, monitored, and measured to ensure conformance to (a) client requirements, (b) quality objectives and (c) any applicable regulations, legislation, and codes of practice.
  3. Provide all the resources of equipment, trained and competent staff and any other requirements to meet these objectives.
  4. Regular auditing of our internal processes.
  5. Ensure that all employees know their obligations concerning this quality policy.
  6. Regular gathering and monitoring of client and staff feedback.
  7. Reduce hazards and prevent injury, ill health, and pollution.
  8. Maintain a Quality Management System that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on risk.
  9. This Quality Policy provides a framework for setting, monitoring, reviewing, and achieving our objectives, programmes, and targets.

The Charity constantly monitors quality performance and implements improvements when appropriate.

This Quality Policy is regularly reviewed to ensure its continuing suitability.


Alistair Halliday, Chief Executive

The Forces Employment Charity


Date: January 2024


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