You must read this notice, together with any additional privacy notices provided at specific points of data collection, so that you understand how and why we use your personal information.
The Forces Employment Charity is committed to protecting your personal data and complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
We also comply with contractual and regulatory requirements set by key partners, including the Ministry of Defence (MOD), NHS England, and law enforcement bodies.
The Forces Employment Charity gathers and processes your personal information through this privacy notice in compliance with the relevant data protection regulations and laws. This notice provides the necessary information regarding your rights and our obligations and explains how, why, and when we process your data.
The Forces Employment Charity’s registered office is on the First Floor, Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB. We are a ‘Registered Charity’ in England and Wales (1061212) and Scotland (SC039262). We are a company registered in England and Wales under company number (03270369). We are registered on the Information Commissioner’s Office Register, registration number (Z7498943), and act as the data controller and processor when processing your data.
Our dedicated Data Protection Controller can be contacted at Forces Employment Charity Head Office, First Floor, Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB; email [email protected]
We will comply with the data protection principles set out in the data protection legislation. This says that the personal information we hold about you must be:
The Forces Employment Charity processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and will not process your information in any way other than as specified in this notice.
(where necessary):
(where applicable):
The Forces Employment Charity wants to meet the aims set out in our Equity, Diversity, and Inclusion commitment. This includes not discriminating under the Equality Act 2010. Forces Employment Charity has introduced an equity and diversity questionnaire to help us maintain best practices and identify barriers.
The information on the questionnaire will be used for evaluation purposes only to ensure we meet our Equity and Diversity Policy. We will play no part in the registration or service delivery.
This information will include Special Category Data and is optional. The information we will collect will be:
The analysis intends to establish if there are different success rates between genders, people of other sexual orientations, ages, different ethnic backgrounds or faiths, and people with disabilities. If there are differences in these areas, it will enable action to be taken to ensure that no group is mistreated.
All questions are optional. You are not obliged to answer any of these questions, but the more information you supply, the more effective our evaluation will be. All information provided will be treated in the strictest confidence.
With feedback from our community groups, beneficiaries, and staff, we will continue to develop arrangements to review and evaluate the effectiveness of our employment and service delivery policies. If our evaluation reveals any policy gaps, we will take necessary action.
The Forces Employment Charity takes your privacy very seriously. We only retain your data for as long as necessary and for the purposes specified in this notice. Where you have consented to us providing you with marketing, you can withdraw this consent at any time.
We process your data under the following legal bases:
Including delivery of Op NOVA services to:
We process data where it is necessary, proportionate, and expected:
If you attend events or webinars, we may:
We rely on consent for:
You may withdraw consent at any time.
The law requires us to tell you about your rights and our obligations regarding the processing and control of your data. We do this now by requesting that you read the information provided by the ICO
You have the right to access any personal information that the Forces Employment Charity processes about you and to request information about:
Suppose you believe that we hold any incomplete or inaccurate data about you. In that case, you have the right to ask us to correct and complete the information, and we will strive to do so as quickly as possible, unless there is a valid reason not to, in which case you will be notified.
You also have the right to request the erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws and to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and be informed about any automated decision-making we may use (currently, Forces Employment Charity does not use any automated decision-making processes).
If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on it to ensure your data is protected and kept secure.
We comply with PECR requirements.
We may contact you if:
You can opt out at any time via:
Communications are always proportionate and non-intrusive.
We process sensitive data only where necessary and lawful.
We do not share or disclose your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. The Forces Employment Charity uses third parties (partners) to provide and enhance our services and business functions; however, all processors acting on our behalf only process your data by instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We only share your data with recognised partners appropriate to your specific support programme. Our partners may include those listed below, but we may also work with a broader support network to support individual cases. We will keep you informed of partners linked to your specific programme:
As a subcontractor under the Career Transition Partnership:
Requirements we meet:
Where delivering services under NHS-funded programmes:
We ensure:
Key features:
We use approved suppliers to support operations, including:
All suppliers:
We only share your personal data with your consent.
We may share anonymised or aggregated data with selected organisations, including:
This supports:
Safeguards:
The Forces Employment Charity takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including:
We only use your personal data:
We apply robust security measures aligned to:
This includes:
We retain personal data:
Typically:
We do not transfer personal data outside the UK.
You are not obligated to provide your personal information to The Forces Employment Charity; however, as this information is required to provide you with our services and legitimate interests, we cannot offer some/all of our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interest’s legal basis. Where this is the case, we have carried out a thorough Legitimate Interests Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our interests, ensuring that they are proportionate and appropriate.
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated or new purpose, we will notify you and explain the legal basis for doing so.
We will collect your details, including but not limited to your name and contact details (together with your e-mail address) and other relevant information from your Curriculum Vitae (“CV”). On occasion, this will also include sensitive personal information such as details of criminal convictions and ethnic origin. When we receive your details and CV electronically, this may be via a direct application on our website or through a third-party job board.
We will likely collect additional personal information about you during our relationship. This information will be accepted directly from you.
Our standard terms of business state that we retain applicant data such as CVs, interview notes and particular category data (information on criminal convictions, biometric data, etc.) for the specific role you apply for and that, as controllers of your data, we will inform you if we plan to retain your CV on file to notify you about potential future roles.
We will retain your personal information for 6 months after the position has been successfully filled.
The personal information we hold about you must be accurate and up to date. Please let us know if your information changes during your time with us.
The Forces Employment Charity only processes your personal information in compliance with this privacy notice and relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
The Forces Employment Charity
Data Protection Controller
First Floor, Mountbarrow House
12 Elizabeth Street
London SW1W 9RB
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (National Rate)
Fax: 01625 524 510
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We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted on our website on the day you use it. We advise you to print a copy for your records.
If you have any questions regarding our privacy policy, please get in touch with us by email: [email protected]
June 2026
