Lauren oversees the delivery of the marketing and communications function for the charity. Lauren joined the Officers’ Association in 2020 and transferred to the Forces Employment Charity during the combination in May 2022. Prior to this role she held a number of customer focused roles across the charity, sport and leisure sectors including Head of Customer Relations at the Roundhouse, Camden, Head of CRM and Membership at the Lawn Tennis Association and Head of International Agent Relations at Rugby World Cup 2015.